Thank you for shopping with Estrella Official. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy outlines your rights and our procedures in accordance with EU consumer protection laws.

1. Right to Cancel (EU Consumer Law)

You have the right to withdraw from your purchase within 14 days from the date you receive your order, without giving any reason and without penalty, in line with EU Directive 2011/83/EU.

To exercise this right, you must notify us in writing at info@estrellaofficial.com within the return window.

2. Return Conditions

To be eligible for a return:

• Items must be returned within 14 days of delivery.

• Products must be unused, unwashed, and in their original condition, with all original packaging, labels, tags, and accessories included.

• Items must not show signs of wear, dirt, alteration, or tampering.

• Items marked as final sale, customized, or personalized are non-returnable.

Returns that do not meet these conditions may be refused or partially refunded at our sole discretion.

3. How to Start a Return

1. Email us at info@estrellaofficial.com with your order number and reason for return.

2. Wait for approval and instructions.

3. Ship the item(s) back using a trackable and insured shipping method.

Returns sent without prior approval will not be accepted.

4. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping.

• For all other reasons (e.g., wrong size or change of mind), the Client is responsible for return shipping costs.

We are not liable for returns lost or damaged in transit.

5. Refunds

• Refunds are issued to your original payment method.

• We aim to process refunds within 14 business days of receiving and inspecting the returned items.

• Original shipping costs and any non-refundable transaction or bank fees may be deducted from the refund.

If your order has already been shipped at the time of cancellation, a return handling fee may also apply.

6. Exchanges

We do not offer direct exchanges. If you wish to receive a different item or size, please return the original product and place a new order.

7. Damaged or Incorrect Items

If you received a product that is damaged, defective, or incorrect:

• Contact us within 7 days of delivery at info@estrellaofficial.com

• Include your order number, description of the issue, and photos

We will work with you to resolve the issue via replacement, refund, or return.

8. Late or Missing Refunds

If you haven’t received a refund yet:

• First check your bank account again

• Then contact your credit card company; it may take some time before your refund is officially posted

• Next, contact your bank. Processing time can vary

If you’ve done all of this and still haven’t received your refund, please contact us at info@estrellaofficial.com.

Estrella Style Ltd. reserves the right to modify this Return and Refund Policy at any time. Changes will be posted on this page.